Return and exchange policy includes return and exchange of all items except if the product's original packaging has been opened, if it is not in its original condition at the time of sale, if any of the conditions mentioned in this policy are violated, unless there is a manufacturing defect in the product. Return and exchange can be made within 14 days from the date the customer receives the shipment. The paid amounts will be refunded in the same way as the payment method used at the time of purchase, except for cash payments through shipping companies and third parties; bank transfer will be approved for the refund. Shipping fees are applied to products you wish to exchange or return, except for products with a manufacturing defect. The process of refunding the paid amounts takes from two to 14 working days. Returns or exchanges are not accepted for products specified by the Ministry of Commerce regulations related to human health and safety, such as underwear, accessories, perfumes, cosmetics, and similar items.